Terms of Service

By accessing or using Lavaa (the "Service"), you agree to these Terms of Service on behalf of yourself and, if you use the Service for an organization, on behalf of that organization. If your organization has a signed agreement with Lavaa (such as an order form or master services agreement), that agreement controls where it conflicts with these terms.

If you do not agree to these terms, do not use the Service.

Lavaa is an AI copilot for fundraising teams. It connects to systems your organization authorizes — Blackbaud Raiser's Edge NXT, Google Workspace, and Microsoft 365 — and generates donor briefs, engagement signals, outreach drafts, and contact reports grounded in that data.

Lavaa is currently offered as an early-access product. We are actively developing it with our founding customers, and features may change, improve, or be withdrawn as the product evolves. We will communicate material changes to customer administrators.

To use the Service, you must:

• Provide accurate account information and keep your sign-in method secure.
• Only connect integrations you are authorized to connect on your organization's behalf.
• Use the Service in compliance with applicable law, including privacy and fundraising regulations that apply to your organization.

You are responsible for activity that occurs under your account. Notify us promptly if you suspect unauthorized access.

Your organization owns all data it connects to or creates in the Service — donor records, gift history, email and calendar content, voice notes, and the documents Lavaa generates from them ("Customer Data").

You grant Lavaa a limited license to host and process Customer Data solely to provide the Service, as described in our Privacy Policy. We do not sell Customer Data, use it for advertising, or use it to train AI models. Raiser's Edge remains your system of record: Lavaa reads from it and never writes back without your action.

Lavaa uses large language models to generate briefs, signals, drafts, and reports. AI outputs are starting points, not finished work:

• Review before you rely. AI outputs may contain inaccuracies, omissions, or suggestions that don't fit the relationship. You are responsible for reviewing and approving any output before acting on it or sending it to a donor.
• No professional advice. Outputs — including suggested ask amounts and capacity signals — are informational estimates, not financial, legal, or professional advice.
• Audit trail. AI outputs are logged with the data they were grounded in, so your team can always see how a recommendation was produced.

You agree not to:

• Use the Service to violate any law or the privacy rights of donors or constituents.
• Connect accounts or data sources you are not authorized to connect.
• Attempt to probe, breach, or circumvent the Service's security or access controls, or access another organization's data.
• Resell, sublicense, or provide the Service to third parties outside your organization without our written agreement.
• Use the Service to develop a competing product, or systematically extract its outputs for that purpose.

The Service depends on integrations with third-party platforms you authorize, including Blackbaud Raiser's Edge NXT, Google Workspace, and Microsoft 365. Your use of those platforms is governed by your own agreements with those providers, and the Service's functionality depends on the availability of their APIs.

Lavaa is not affiliated with, endorsed by, or sponsored by Blackbaud, Inc. Raiser's Edge NXT® is a registered trademark of Blackbaud, Inc.

Fees, billing terms, and subscription periods are set out in your organization's order form or agreement with Lavaa. Early-access arrangements, including any discounted or pilot pricing, apply only for the period stated in that agreement.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate or complete.

To the maximum extent permitted by law, Lavaa's total liability arising out of or related to the Service will not exceed the amounts your organization paid to Lavaa in the twelve months before the event giving rise to the claim, and neither party will be liable for indirect, incidental, special, or consequential damages, or for lost profits, revenues, or data.

Your organization may stop using the Service at any time, subject to its agreement with us. We may suspend or terminate access for material breach of these terms, including violations of the acceptable-use section, after notice where practicable.

On termination, we delete Customer Data as described in our Privacy Policy. Sections of these terms that by their nature should survive — including data ownership, disclaimers, and limitations of liability — survive termination.

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute arising out of these terms or the Service will be resolved in the state or federal courts located in Delaware, and the parties consent to their jurisdiction.

We may update these terms as the Service evolves. If we make material changes, we will notify customer administrators by email and update the date at the top of this page before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance.

Questions about these terms? Email sales@lavaa.com.